Our Service
Sumloot operates as an independent third-party order processing service. We do not own or operate the official stores whose products or services are offered through our platform.
When you place an order with us, we manually submit it to the official store using authorized channels and resources provided by the respective company.
Delivery Time
The official delivery time provided by most companies is up to 1 hour.
However, through our authorized order processing system, we are able to deliver most eligible orders within 5–15 minutes.
Please note that delivery times are estimates only and may vary depending on:
- Official store processing time
- Working hours
- Server load
- High traffic periods
- Technical or operational issues
Although most orders are completed quickly, some may take longer than expected.
Working Hours
Our team remains active for approximately 16–18 hours daily.
Short maintenance breaks may occur during the day for system updates and operational maintenance. Orders submitted during these periods may experience slight delays.
Refund Policy
A refund may only be considered if your order has not yet been delivered.
If your order is still pending and has not been successfully processed by the official store, you may contact our support team to request cancellation or a refund. Refund approval depends on the order status and whether cancellation is still possible.
Once an order has been successfully submitted to the official store and delivered, no refund can be provided.
This policy applies because:
- The official company does not offer refunds after successful delivery.
- As a third-party service provider, Sumloot is also unable to reverse or refund completed orders.
Important Notice for Refund Requests
Since we manually process and deliver orders, if you wish to cancel an order or request a refund, you must contact us immediately after placing the order through our official WhatsApp support.
Our team will make every reasonable effort to stop the order before it is fully submitted to the official store.
However, once the order has been submitted to the official store, cancellation is no longer possible, and no refund request can be accepted, even if the delivery is still in progress.
By placing an order, you acknowledge and agree to these terms.
Contact Support
For order-related assistance or urgent cancellation requests, please contact our official WhatsApp support immediately after placing your order.
Please include your Order ID and relevant details so our team can assist you as quickly as possible.